Refund and Cancellation Policy

Refund and Cancellation Policy for Indexly

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

1. If you wish to cancel your account, you can browse to the Subscriptions section in the app and click on "Cancel Subscription". Upon cancellation, you will still be able to use Indexly FREE features.

2. Your subscription gets renewed automatically at the end of each month. You will receive an email with an invoice for the renewal.

3. You can upgrade or downgrade level of our services at any time of your usage, however Indexly does not refund any fees in that case.

4. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term. However, you can continue using Indexly services till the end of next billing period.

5. We reserve the right to modify or terminate the Indexly service(s) for any reason, without notice at any time.

6. Fair Usage: Without limiting any other remedies, Indexly may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.

Monthly Billing, Cancellation, and Refund Policies

Indexly charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Indexly will start the subscription amount with the first succesful payment.

All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in the app. Customers may cancel anytime by emailing a notice to: hello@indexly.ai

Customers will receive an email from Indexly confirming that their subscription to the SaaS service has been cancelled.

Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

The fees that Indexly charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer can do so from their account or can write to us at hello@indexly.ai.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle. If the payment mehod does not work, we will discontinue your subscription and send you an email. Customers need to rescribe the subscription by logging into their account.

Indexly reserves the right to refuse/cancel a subscription to any of the SaaS services bought from Indexly.ai, If Indexly refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of $4.99.

From time to time, Indexly may run offers to their customers on Indexly or other marketplaces. The above policies apply to all the SaaS services listed on Indexly. Cancellation policies may differ for various programs offered outside Indexly.